Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wings-over.digital, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data with transparency, care, and respect.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use our website or services.

This Privacy Policy applies to all users of our website, mobile platforms, and any other digital or physical touchpoints associated with Wings Over. It covers our food ordering services, catering inquiries, loyalty programs, promotional activities, and any other services we may offer.

1. About Us

Wings Over is a food service company operating in the United States. We are dedicated to providing high-quality food products and an exceptional dining and ordering experience to our customers. For all privacy-related inquiries, you may contact us using the information below:

2. Applicable Laws and Regulatory Framework

As a business operating in the United States, Wings Over complies with applicable federal and state privacy and consumer protection laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act) — which prohibits unfair or deceptive practices in commerce, including those related to privacy and data security.
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA) — which grants specific privacy rights to California residents.
• The Children's Online Privacy Protection Act (COPPA) — which restricts the collection of personal information from children under 13 years of age.
• The CAN-SPAM Act — which governs commercial email communications.
• The Telephone Consumer Protection Act (TCPA) — which governs telemarketing and electronic communications.
• Any other applicable state-level privacy laws that may apply based on your state of residence.

We continuously monitor changes in applicable privacy legislation and update our practices accordingly to ensure ongoing compliance.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. The following outlines the types of data we may collect:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for registered account holders)
• Profile picture or avatar (if voluntarily provided)

3.2 Order and Transaction Information

When you place orders through our website or affiliated platforms, we collect:

• Order history and details (items ordered, quantities, special instructions)
• Payment information (processed securely through third-party payment processors — we do not store full credit/debit card numbers)
• Delivery preferences and special delivery instructions
• Loyalty points, rewards history, and promotional code usage
• Feedback and reviews submitted about orders or products

3.3 Usage and Technical Data

When you visit our website or use our digital services, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (the website or link that directed you to our site)
• Date and time of your visit
• Search queries entered on our website
• Clickstream data and interaction patterns
• Error logs and crash reports

3.4 Location Data

With your permission, we may collect your precise or approximate geographic location to facilitate delivery services, show you nearby locations, and provide location-relevant content. You may disable location services through your device settings at any time, though this may affect the functionality of certain services.

3.5 Communications and Customer Support Data

When you contact us via email, live chat, or other communication channels, we may collect:

• The content of your messages and communications
• Attachments or files you send to us
• Records of previous support interactions
• Customer satisfaction survey responses

3.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 9 of this Privacy Policy for detailed information about our use of cookies and your choices regarding them.

3.7 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you connect your account or interact with us on social media)
• Third-party delivery partners and platforms
• Marketing and analytics providers
• Payment processing partners
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account and providing access to account features
• Communicating with you about your orders, including confirmations, updates, and delivery status notifications
• Processing payments and preventing fraudulent transactions
• Providing customer support and resolving disputes or complaints
• Administering loyalty programs, rewards, and promotional offers

4.2 Website and Service Improvement

• Analyzing usage patterns and trends to improve the functionality and user experience of our website
• Conducting research and development to enhance our menu offerings and services
• Testing new features and website enhancements
• Diagnosing technical issues and monitoring website performance

4.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Personalizing marketing content based on your order history, preferences, and browsing behavior
• Displaying targeted advertisements on our website and third-party platforms
• Conducting customer surveys and collecting feedback to improve our services
• Informing you about new menu items, locations, events, and promotions

4.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from government authorities, law enforcement, or courts
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wings Over, our customers, and the public
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities

4.5 Business Operations

• Managing internal business operations including accounting, auditing, and reporting
• Facilitating business transactions such as mergers, acquisitions, or asset sales
• Training our staff to improve customer service quality

5. Legal Basis for Processing Your Information

We process your personal information on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill orders and deliver the services you have requested.
• Legitimate Interests: We process certain data to pursue our legitimate business interests, such as improving our services, preventing fraud, and ensuring network security, provided these interests are not overridden by your fundamental rights.
• Consent: Where required by law, we will obtain your explicit consent before processing your data for specific purposes, such as sending marketing communications.
• Legal Obligation: We may process your data when necessary to comply with a legal obligation under applicable federal or state law.

6. Sharing Your Information with Third Parties

Wings Over does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party companies that assist us in operating our business and providing services to you. These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are contractually obligated to protect your data. They may include:

• Payment processors (e.g., Stripe, Square, PayPal)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email service providers and marketing platforms
• Customer support and live chat software providers
• Analytics and reporting platforms (e.g., Google Analytics)
• Advertising networks and social media platforms
• Loyalty program and gift card management systems

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other lawful government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Wings Over, our customers, employees, or others
• Detect, prevent, or address fraud, security breaches, or technical issues

6.3 Business Transfers

In the event that Wings Over is involved in a merger, acquisition, reorganization, bankruptcy, asset sale, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and will inform you of any choices you may have regarding your information.

6.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so.

7. Data Security Measures

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, alteration, or disclosure. Our security practices include:

• Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All staff with access to sensitive data are trained on data privacy and security protocols.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) for the handling of payment card information. Full card details are processed and stored by certified third-party payment processors, not by us directly.
• Regular Security Assessments: We conduct periodic security reviews, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems.
• Data Minimization: We collect only the personal information necessary for the specific purposes outlined in this Privacy Policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. Wings Over is committed to honoring these rights and providing you with meaningful control over your data.

8.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are required by law to retain certain records).
• Right to Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories and specific pieces of personal information we have collected about you, the purposes for collection, the categories of sources, and the categories of third parties with whom we share your data.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To submit this request, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to only that which is necessary to provide the services you request.
• Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service solely because you exercised your privacy rights.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

8.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: wings-over.digital

We will acknowledge receipt of your request within 10 business days and respond to verified requests within 45 days. If we require more time, we will notify you of the reason and extension period, up to a maximum of 90 days in total where permitted by law.

To protect your privacy and security, we may need to verify your identity before processing your request. Verification may involve confirming your email address, account credentials, or other information we hold on file.

You may designate an authorized agent to make a privacy request on your behalf. The authorized agent must provide written proof of authorization, and we may still require you to verify your identity directly with us.

9. Cookie Policy

Wings Over uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze traffic, personalize content, and serve targeted advertisements. Cookies are small text files that are stored on your device when you visit our website.

9.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of our website, such as maintaining your session, enabling shopping cart features, and ensuring security. These cannot be disabled.
• Performance and Analytics Cookies: These help us understand how visitors interact with our website by collecting anonymous statistical data (e.g., Google Analytics).
• Functional Cookies: These remember your preferences, such as your preferred language, saved addresses, and login details, to provide a more personalized experience.
• Marketing and Advertising Cookies: These track your browsing habits to deliver targeted advertisements on our site and third-party websites.

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is being placed. Please note that disabling certain cookies may affect the functionality of our website and services.

For more detailed information about how we use cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website at wings-over.digital.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

11. Children's Privacy

Wings Over does not direct any of its online services to children under 18 years of age, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We further comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verified parental consent. If we become aware that we have inadvertently collected information from a child under 13, we will delete it immediately.

12. International Data Transfers

Wings Over is based in the United States, and the information we collect is primarily processed and stored on servers located within the United States. If you are accessing our website or services from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Data protection laws in the United States and other countries may differ from those in your country of residence. By using our services, you acknowledge and consent to the transfer of your personal information to countries that may not provide the same level of data protection as your home country.

Where we transfer personal data internationally, we take appropriate steps to ensure that such transfers comply with applicable law and that your information remains protected at a standard consistent with this Privacy Policy. These steps may include implementing standard contractual clauses, data processing agreements, or other legally recognized mechanisms for international data transfers.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Wings Over. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

Additionally, our website may integrate third-party tools such as social media plugins (e.g., Facebook, Instagram, Twitter), embedded maps, and payment gateways. These third-party services may collect information about you independently, subject to their own privacy policies.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT browser signals. However, you may manage your tracking preferences through your browser settings and by opting out of certain cookies as described in Section 9 of this Privacy Policy.

15. How to File a Privacy Complaint

If you have concerns about how Wings Over handles your personal information, we encourage you to contact us first so we can attempt to resolve your concerns directly.

15.1 Contact Us Directly

Please reach out to our privacy team at:

• Email: [email protected]
• Website: wings-over.digital

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days.

15.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response or believe we are processing your personal information in violation of applicable law, you may have the right to file a complaint with a relevant regulatory authority:

• Federal Trade Commission (FTC): U.S. consumers may report privacy violations or deceptive practices to the FTC at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents — California Privacy Protection Agency (CPPA): California residents may submit privacy complaints to the CPPA at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov.
• Other State Attorneys General: Residents of other states may contact their respective state Attorney General's office to report privacy concerns.

16. Changes to This Privacy Policy

Wings Over reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at wings-over.digital
• Where required by law, notify you via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We are committed to working with you to resolve any concerns you may have about our privacy practices in a timely and transparent manner.